We Get Your Order Moving.
Whether you're within Nairobi or ordering from another part of Kenya, we work with different delivery and transport services to get your purchases to you.
Shipping & Delivery
At Modern Wholesalers, we serve customers both within Nairobi and across different parts of Kenya. The delivery method we use depends on your location, the type of item purchased, whether the order has already been paid for, and the most practical transport option available.
We work with different rider, courier, bus and shuttle services, allowing us to find a suitable option for your location.
Deliveries Within Nairobi
For orders being delivered within Nairobi, we may use rider services depending on the location and nature of the order.
- Pay on delivery: Rider services may be used for suitable orders.
- Paid orders: Depending on the item and destination, we may use available transport or bus services.
- Transport options: Services such as Super Metro, ENA, Rembo and other suitable transport providers may be used depending on the destination.
- Delivery charges: The applicable delivery fee depends on the destination, size of the order and delivery method used.
Deliveries Outside Nairobi
For customers outside Nairobi County, we generally use courier, bus, SACCO and shuttle services that operate along the relevant route.
- Speedaf Courier
- Standard Media Services
- Kinatwa SACCO
- Makos
- The Guardian
- ENA Coach
- Easy Coach
- 2NK SACCO
- Luxury Shuttle
- Raha Shuttle
- Buscar
- Chania
- Dreamline
- And other transport providers depending on your location.
The available transport options can vary depending on the town or route. To find the most suitable service for your order, please contact us before shipping.
Talk to us before
your order ships.
If you're unsure which transport service serves your location, reach out to us and we'll help identify a suitable option.
Return Policy
We want you to have a smooth experience after purchasing from Modern Wholesalers. Our return and warranty process depends on the nature of the issue and the type of product purchased.
- Warranty-related faults: If an item develops a fault covered by its warranty during the warranty period, the item should be returned to our shop. We will then forward it to the relevant company or service centre for warranty handling.
- After repair: Once the company or service centre has completed the warranty process and returned the item to us, we will notify you. You may collect it from our shop, or you may request that we send it to you.
- Warranty transport costs: We facilitate taking the faulty item to the relevant company or service centre. Any delivery costs for bringing the item to us and sending the repaired item back to the customer are the customer's responsibility.
- Damage during transit: If a non-electronic item arrives damaged during transportation, we will assess the situation and determine the appropriate action based on the circumstances and the party responsible.
- Goods once sold: Goods cannot ordinarily be returned after purchase unless this has been discussed with us beforehand and there is a reasonable and agreed basis for the return.
